Frequently Asked Questions


how do I refill my prescription?

By telephone 

Call us during normal business hours to speak with our staff. Please provide them with the name of the medication or the prescription number located on your medicine bottle. You may also leave a message after hours and we will follow up the next business day.  (310) 670-3462

 

By internet

Use the link provided to refill your medications. Provide your prescription number, located on your medicine bottle.    

Refill Online Here

 

BY mobile phone

You can easily refill from your mobile phone. Simply download the RX 2 Go app from the apple or android store. From your phone you can input prescription numbers or scan your bottles for quick refills. You may also view your medication profile. 

                  RX 2 Go Apple download                 RX 2 GO Android download


I'm out of refills, what do i do now?

Many medications can be refilled without a visit to your physician's office!

We will be happy to contact your your physician to request additional refills. Each office is unique in their process for approving refill requests, so please allow a one to three days for a request to be processed. 


HOw long will it take for my prescription to be ready?

Wait times are dependent on several factors:

  • Availability of refills
  • Availability of medication
  • Insurance transmittance

The general wait time for a returning patient with refills is about 5 minutes. 

If you are in a hurry or need your medication by a specific time please let our staff members know.


How do I transfer my prescriptions to your pharmacy?

We make transferring your prescription easy, because we'll do all the work!

Simply let us know at which pharmacy you previously received your medications. We will contact them directly to obtain all the necessary information to have your medication ready. 


Every insurance plans has a different policy regarding vacation allowances.  We will be happy to contact your insurance company.

I'm going on vacation and need my medicine